The Customer may choose how to pay among different methods available:
Credit and debit card (Visa, Mastercard, Diners, Maestro using BNL POS technology):
If you choose to pay by credit card, be aware that your transaction will be processed through a secure system. The data required will be processed by the BNL POS system, a highly advanced technological coding system using a secure server which will guarantee maximum protection for your data, and also ensure you receive a reimbursement should any problem arise.
Paypal is a payment accepted in 190 countries, for national and international payments. You can pay using this service even if you don't own a PayPal account, using your credit card in an easy and safe way. All the main credit cards are accepted without American Express.
Each order is identified by a unique code (order number) which contains the date of the order, details of the goods ordered and the shipping costs.
We do our best to have the inventory updated at all times but item availability is not guaranteed. If an item you purchased is sold out we will call you or mail you and the amount we be credited back to your credit card.
CLAIMS AND RETURNS
On receiving the goods at the address indicated the customer must check that the packaging has not been tampered with and that the goods ordered are as indicated on the documents that accompany the package, both as regards number of items and quality. Should there be any error or damage the Customer must indicate exactly what is wrong on the transport document otherwise his/her rights can not be guaranteed.
The Customer can let us know about any problems (mistakes in delivery, problems or delays with delivery) either by writing us on the CONTACT section of our website or by sending an e-mail to this address: firstname.lastname@example.org. Your emails will be dealt urgently so that we can solve any problems and ensure customer satisfaction.
You may return one or more items within fourteen working days from when the goods are received, by sending us an email to email@example.com. In order to get a refund, after being given the necessary details, the Customer must send back the items within fourteen days. The Customer has the right to cancel an order with no penalty, the only costs the customer is required to pay is the cost of sending back the items and not the cost of the initial delivery.
In order to maintain a good business relationship the Customer should take great care of the items he/she intends to send back and claim a refund for, and keep them in their original packaging. The cost and risk of sending the goods back must be paid for entirely by the Customer. Any returned items which are damaged or have anything missing, such as accessories, will not be accepted by the Supplier and will be returned to sender and transport costs charged to the Customer. When the Supplier receives returned goods which do conform to our conditions, and checks have been made, the refund will be made. The company will be refund you by the same payment method of the purchase order.
The client accepts any notification referring to the online services (including those connected with an order) whether they are made by the Supplier by email or through the Web service and agrees to recognize these as valid and hereby agrees that he/she cannot claim that he did not know about any such communication sent in electronic form.